Privacy Policy for DRIP DIST LTD

1. Privacy Policy Overview

DRIP DIST LTD ("we", "us", or "our") operates as a modern retail company offering convenient mail order and internet shopping to customers across the United Kingdom. This Privacy Policy sets out how we handle personal information collected through our website https://drip-dist.site and through the services we provide.

The Policy applies whenever you:

• browse our website and product categories;
• place or manage an order through our online shopping channels;
• contact us by phone, email, web form, or post for customer support; or
• interact with any service or feature we make available online.

We are committed to handling your personal information lawfully, fairly, and transparently, in line with applicable UK data protection laws.

2. Information We Collect

We collect different types of information so that we can provide a streamlined, secure, and reliable online shopping experience. The information we collect will depend on how you interact with us.

2.1 Information you provide directly

When you use our services or contact us, you may provide:

• Identity details such as your name and title.
• Contact details including billing and delivery addresses, email address, and telephone number.
• Order information including the products you purchase, delivery preferences, and any instructions you provide.
• Support information such as enquiries, feedback, complaints, or other correspondence with our customer service team.
• Preference information relating to how you prefer to receive updates or communicate with us about your orders.

2.2 Information collected automatically

When you browse our website, certain information is collected automatically in order to keep the service secure and easy to use. This may include:

• Technical data such as your IP address, browser type and version, device identifiers, and operating system.
• Usage data including pages visited, links clicked, time spent on pages, and how you navigate between sections such as Categories, Guide, Process, Feedback, and Orders.
• Cookie data linked to your browsing session and preferences, as explained in the Cookie Policy.

2.3 Information related to purchasing history

To help us manage your orders and provide relevant support, we maintain records of your:

• previous orders and purchased items;
• delivery history and status updates;
• communications with us about returns, issues, or practical buying guidance.

3. How We Use Your Information

We use the information we collect for purposes that are necessary to provide our services, improve our website, and meet our legal obligations. In particular, we use your data to:

• Process and manage orders – including confirming your purchase, arranging delivery, managing payments, and providing delivery updates and order status information.
• Provide customer support – responding to questions received through the Contact Us or Orders pages, by phone, or by email, and helping you with practical buying guidance.
• Operate and improve our website – analysing how visitors navigate our Categories, Features, Benefits, Guide, Process, and Feedback pages so we can make browsing clearer and more intuitive.
• Send service-related communications – such as order confirmations, delivery notifications, important updates about your purchase, and essential information about our terms or policies.
• Maintain security and prevent misuse – monitoring for fraud, abuse, or activities that may affect the safety or integrity of our online services.
• Comply with legal and regulatory requirements – keeping appropriate records and responding to lawful requests from authorities where required.

Where we analyse data to understand performance and customer behaviour, we use aggregated or de-identified information wherever reasonably possible to protect your privacy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support core functionality and to help us understand how visitors use our services. These technologies enable us to provide a smooth, secure, and reliable shopping experience.

In particular, we may use:

• Essential cookies that are necessary for the website to function, such as enabling secure checkout, maintaining your browsing session, and remembering basic settings.
• Analytics cookies and tools that provide anonymised or aggregated insights into how people access and move through our pages, which helps us improve navigation, content clarity, and performance across the site.

For more detail on the cookies we use, how long they last, and how you can manage your cookie settings, please refer to our dedicated Cookie Policy.

5. Data Sharing and Third Parties

We do not sell your personal data. We only share information where it is necessary for providing our services, where you have asked us to, or where we are legally required to do so.

We may share your personal information with:

• Delivery and logistics partners who help us deliver your orders to the correct address and provide tracking or status updates.
• Payment processors who securely handle card payments or other payment methods on our behalf.
• IT and hosting providers who support the secure operation, maintenance, and improvement of our website and related systems.
• Professional advisers and authorities where required for legal, regulatory, or compliance purposes, or to protect our rights and those of our customers.

When we engage trusted partners, we take steps to ensure that your information is handled safely and only in accordance with our instructions and applicable data protection laws.

6. Your Rights and Choices

Under applicable UK data protection laws, you have several rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these may include:

• Right of access – to request confirmation that we process your personal data and to receive a copy of that data.
• Right to rectification – to have inaccurate or incomplete personal data corrected or updated.
• Right to erasure – to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purpose it was collected.
• Right to restriction – to ask us to limit the way we use your data in specific situations.
• Right to object – to object to certain types of processing, including where we rely on legitimate interests, in which case we will consider your request and stop processing unless we have compelling legitimate grounds to continue.
• Right to data portability – to request that we provide certain personal data to you or another organisation in a structured, commonly used, machine-readable format.

To exercise any of these rights, or to raise a question about how your data is handled, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request.

If you are unhappy with how we handle your personal data, you also have the right to raise a concern with the UK Information Commissioner's Office (ICO). We would, however, appreciate the chance to respond to your concerns first.

7. Data Security Measures

We take appropriate technical and organisational measures to protect your personal information from accidental loss, misuse, or unauthorised access, disclosure, or alteration. These measures may include:

• using secure servers and encryption technologies where appropriate to protect data in transit and at rest;
• implementing access controls so that personal data is only available to staff or trusted partners who need it to perform their duties;
• maintaining operational procedures designed to keep our systems up to date and protected against vulnerabilities; and
• reviewing our security measures regularly to align with good practice for online retail and mail order services.

While we work hard to safeguard your information, no system can be completely secure. You can also help protect your data by keeping any communications with us private and notifying us promptly if you suspect any unauthorised activity related to your interactions with our services.

8. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or how DRIP DIST LTD handles your personal data, you can contact us using the details below:

You can also reach us via the enquiry form on our Contact Us page if you prefer to submit a request online.