Order confirmation & updates
We keep you informed from the moment you confirm your order until your package arrives.
Instant order confirmation
Once checkout is complete, you will see an on-screen confirmation page summarising your order. A confirmation email is also sent to the address you provided, containing:
- Your order number.
- Item list and quantities.
- Delivery address and chosen method.
- Contact details for support.
Regular status updates
As your order progresses, you can expect additional notifications, such as:
- Confirmation when your order has been packed and dispatched.
- Tracking details or links where available.
- Any important updates, such as delivery adjustments or delays.
If you misplace an email or have not seen recent updates, reach out via the Contact Us page and our team will assist.
- In your order confirmation email subject line.
- Within the body of the confirmation and dispatch emails.
- On the on-screen confirmation page after checkout.
Include this reference whenever you contact us about an existing order for the fastest response.